Introducing the first and only MSO benchmarking survey in the market today

This groundbreaking survey is meticulously crafted to provide you with invaluable insights into industry trends, best practices, and key performance indicators. By participating in this survey, you will gain access to a wealth of data that will empower you to make informed strategic decisions and drive your organization towards even greater success.

Early Submission Deadline: March 31, 2024

A deeper look at the metrics

The SCALE MSO Benchmarking Survey is your trusted source for identifying MSO strategies, financial performance, team satisfaction, and patient care quality.

Enhance MSO Strategy & Structure

Improve Cost Optimization, Profit margins & turnover ratio

Improve patient & team satisfaction

maximize your value based care efforts

Benefits of Participation

  • Survey participants receive a complimentary copy of the final results ($5,000 value).
  • FREE 1-year membership to SCALE Community. Explore benefits.
  • Consideration to be nominated on SCALE’s Most Influential lists.
  • 25% off the 2024 SCALE Annual Conference ticket.
  • Exclusive invite to a roundtable discussion at the 2024 Annual Conference.

Submission Deadlines

  • Submission Deadline: May 31, 2024

How to Participate

Download and complete the survey that suits your organization:

Once completed, email your survey to

If you have any questions, please contact us.

Survey Themes Addressed

  • MSO Strategy & Structure: What underlying architectures and strategies are being used to successfully and sustainably scale MSOs from local to regional to national organizations?

• Network Footprint
• Provider Team

  • Financial Performance: How is your MSO performing financially relative to your peers?

• Consolidated Financial KPIs
• Capital Expenditures
• Expense Management / Cost Savings

  • Team Satisfaction, Development & Investment: How is your MSO performing relative to peer in terms of internal cultural development & engagement?

• Turnover & Retention
• Team Satisfaction Scores

  • Patient Care – Quality, Service & Satisfaction: How well is your MSO performing in terms of patient care – quality, service and satisfaction?

• Patient Service Metrics
• Quality Metrics & Adverse Events Occurrence

  • Value Based Care: How is your MSO helping to advance broader healthcare market initiatives to help reduce the cost of care, as well as improve care coordination and access?

• VBC reimbursement realization

Who We Survey

  • CEOs and Presidents
  • CFOs and VP/SVP/EVPs Finance
  • Owners
  • Chief Accounting Officers

Still to come in 2024:

  • Online Version of the survey
  • Physician Survey 
  • Power BI Integration for deeper data analysis 
  • CEO confidence ratings