MSO National Benchmarking Survey

Introducing SCALE’s MSO National Benchmarking Survey

Introducing our comprehensive benchmarking survey designed exclusively for Healthcare MSO’s. This groundbreaking survey is meticulously crafted to provide you with invaluable insights into industry trends, best practices, and key performance indicators. By participating in this survey, you will gain access to a wealth of data that will empower you to make informed strategic decisions and drive your organization towards even greater success.

Why Participate in Our Benchmarking Survey?

SCALE team is available to work with you one on one to review your information relative to the survey results to pinpoint key lessons/takeaways and value generating opportunities.

Accessing SCALE MSO’s Benchmarking Survey Results

Gain Complimentary Access to the Results by being a SCALE Corporate Member AND/OR Survey Participant

Are You a SCALE Corporate Member?

Will You Participate in the MSO Benchmarking Survey?

Cost of Survey Results

Leveraging Performance Data in the Market Today

Although there are lots of efforts in the market around advanced value-based care data solutions, there is much less focus on practical holistic MSO performance. There is a lack of organized market data that management can leverage to improve performance across the holistic and practical range of levers that contribute to MSO stability and success

"The MSO market lacks organized data focused on practical MSO performance metrics."

Survey Themes and Key Questions Being Answered

MSO Strategy & Structure

  • What underlying architectures and strategies are being used to successfully and sustainably scale MSOs from local to regional to national organizations?

Financial Performance

  • How is your MSO performing financially relative to your peers?

Team Satisfaction, Development & Investment

  • How is your MSO performing relative to peer in terms of internal cultural development & engagement?

Patient Care - Quality, Service & Satisfaction

  • How well is your MSO performing in terms of patient care – quality, service and satisfaction?

Value-Based Care

  • How is well-prepared is your MSO for the future of healthcare?
  • How is your MSO helping to advance broader healthcare market initiatives to help reduce the cost of care, as well as improve care coordination and access?


This survey is open to all Single Specialty, Multi-Specialty MSOs, Primary Care VBC Groups, and DSOs. Whether you are a small, medium, or large MSO, your participation is highly encouraged. We believe that a diverse range of participants will provide a comprehensive and representative dataset that will benefit the entire MSO community.

The time required to complete the survey will depend on the size and complexity of your organization. On average, it should take approximately 3 hours to finish. We appreciate your investment of time and effort, as the insights gained from this survey will contribute to the overall advancement of the MSO sector.

Yes, the confidentiality and security of your survey data are of utmost importance to us. All responses provided in this survey will be kept strictly confidential and stored securely. Individual participant data will be aggregated and presented in a way that ensures anonymity and privacy.

The last day to complete the survey will be December 22nd 2023. The results will be available 1-2 months after.

While we encourage you to respond to all questions, you have the option to skip any question or section that you prefer not to answer. However, the more comprehensive your responses, the more accurate and meaningful the benchmarking analysis will be. We kindly request your thoughtful participation to help us obtain the most valuable insights.

The data collected from this survey will be analyzed to identify trends, best practices, and areas for improvement within the MSO sector. The insights gained will be shared with all participants, providing a benchmark against which MSOs can measure their performance and identify opportunities for growth and development. The data may also be used in aggregated and anonymized form for research publications or industry reports.

Yes, if you are a SCALE Community Corporate Member and a participant of this MSO benchmarking survey, you will receive access to the benchmarking results free of charge. The findings will be shared with all participating MSOs, allowing you to compare your organization’s performance with industry averages and identify areas of strength or areas that require improvement. The results will be provided in a format that enables meaningful analysis and strategic decision-making.


Note: If you are not a SCALE Community Corporate Member and did not participate in the survey and want to purchase the results of this survey, you will charged the stated fees UPON delivery of the results.

If you have any additional questions or concerns regarding the survey, please feel free to reach out to our survey team by sending an email to or using the contact information provided on our website. We are here to assist you and address any queries you may have throughout the survey process.

Join SCALE Community

We are excited for you to share in the benefits of SCALE community’s healthcare focus materials. If you are not currently a member sign up now to get unlimited access to all our materials.